Skip to content

legal operations

This is a Service Blueprint and why it could be useful for law firms

Many lawyers these days are making efforts to be more competitive in pricing and to offer better legal experiences. They are starting to realize that they are (in many ways) a business like any other. In order…

Read More

How can Service Design improve Legal Service?

Many lawyers these days are making efforts to be more competitive in pricing and to develop healthier client-firm relationships. In this post, I argue that Law Firms that want to invest in operations (‘legal ops’ for acronym…

Read More