This is a Service Blueprint and why it could be useful for law firms
Many lawyers these days are making efforts to be more competitive in pricing and to offer better legal experiences. They are starting to realize that they are (in many ways) a business like any other. In order…
How can Service Design improve Legal Service?
Many lawyers these days are making efforts to be more competitive in pricing and to develop healthier client-firm relationships. In this post, I argue that Law Firms that want to invest in operations (‘legal ops’ for acronym…
The interconnected lives of ants, bees, humans and software. Placing diversity as enabler of a legal innovation strategy
How can diversity Innovation? Showcase some arguments on how diversity could bring innovation in legal teams. Make a case that diversity is more than ethnic and gender diversity. We need diversity in competences and skills